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How d90 Handles Your Personal Data

At d90, we take the privacy of every account holder seriously — this page sets out exactly what data we collect, why we collect it, and how you…

Data collected only as neededNo third-party sale of your detailsRequest access or deletion anytimeIndia account holders coveredSecure encrypted storage
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PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about how your data is stored, want to request a copy of everything we hold on your account, or wish to raise a concern about data handling, our support team is available around the clock. You can contact us through any of the channels below and we aim to respond to all data-related requests within 72 hours.

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Email Privacy Team

Send a detailed request to our dedicated privacy address. Include your registered account email so we can verify your identity before releasing or modifying any stored data.

Live Chat Support

Start a live chat session directly from any d90 page. Our support agents can log a formal data request on your behalf and give you a reference number for follow-up.

Help Centre Ticket

Submit a written ticket through the Help Centre with the subject 'Privacy Request'. Tickets are reviewed within one working day and escalated to our data team if needed.

HOW WE PROTECT YOU

Data Handling and Account Security at d90

Every measure below is already active on your account — not a future promise. We keep your data handling practices specific, auditable and aligned with the expectations of account holders based in…

Encrypted Data Storage

All personal data — including your name, contact details and payment references — is stored using AES-256 encryption. Only authorised internal systems can access this data, and access logs are reviewed regularly.

Cookie Controls

We use session cookies to keep your account logged in and analytics cookies to understand page performance. You can manage cookie preferences from your browser settings at any time without losing account access.

Account Security Checks

When you log in from a new device or location, we may trigger an additional verification step. This protects your account from unauthorised access and keeps your stored payment identifiers safe.

Data Retention Periods

We retain account data for as long as your account is active and for the period required by applicable Indian regulations after closure. Data no longer required is securely deleted from our systems.

Who to Contact for Changes

Our designated privacy contact handles all requests to access, correct or delete your data. You can reach this contact via the Help Centre ticket system or the dedicated privacy email listed on this page.

Third-Party Data Sharing

We share your data with third parties only where necessary — for example, with UPI or Paytm to process a transaction. We do not sell your personal information to advertisers or marketing networks.

Your Privacy Policy Questions

Below are the questions we receive most often about how d90 manages personal data. If your specific question is not answered here, open a Help Centre ticket and our data team will respond within one working day.

We collect your name, email address, phone number and any payment identifiers you use — such as a UPI ID or Paytm number — to set up and operate your account. We also log session data and device type for security purposes.

Yes. Submit a data access request through our Help Centre ticket system or email our privacy team. After verifying your identity, we will compile and send you a copy of all data linked to your account within 30 days.

Raise a deletion request via the Help Centre or email. We will remove your data once your account is closed and any legally required retention period under applicable Indian law has passed. We will confirm deletion in writing.

No. We share your details with payment processors like UPI or PhonePe only to complete transactions. We do not pass your data to advertisers, data brokers or any other external parties for commercial purposes.

We retain account data for the period required by applicable Indian regulations after an account is closed — typically this involves financial transaction records. Once that period expires, the data is securely and permanently deleted.

Session cookies are required to keep your account functioning during a visit. Analytics cookies are optional and can be switched off in your browser settings. Disabling analytics cookies does not affect your ability to use your account.

Contact our privacy team directly via the dedicated email or Help Centre ticket, stating the nature of the concern. We will acknowledge your report within 48 hours and provide a resolution path, escalating internally if needed.

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